Ordering Information
New Telephone Orders:

If you are placing an order via telephone (512-261-3863), please have your order information ready: the item(s) part number(s) and quantity, credit card number and expiration date. It helps us to fill out an order form even if you’re ordering by phone.

Web Order From Our Shopping Cart:

If you are concerned about placing a credit card order on the www, don’t be. Your valuable credit information is totally secure. We use state-of-art encryption technology that makes it impossible for unauthorized persons to intercept sensitive information. When you check out of our web store, just simply click on “Secure Check-out” and your transaction is totally secure. After placing your order, you will be e-mailed a confirmation message and Order Acknowledgement.

Product Price and Discount:

The controls are individually priced, FOB Origin. We offer volume quantity discount to distributors and OEM’s. Please feel free to call us at 512-261-3863 or reach us through sales@anaconsystems.com for detailed information.

Payment Methods:

We accept major credit cards including: Visa, Master Card and American Express and Discover.

Shipping:

Orders are shipped from our St. Louis, MO facility, normally UPS Ground. Over 90% of our orders are shipped the same day they are received. We will not bill your credit card until the day your order is shipped.
Upon request and credit approval, we will expedite your order shipment by Overnight, 2nd Day, 3 Day or other services at your choice and expense. You may provide your UPS Account # for the UPS charges, otherwise we will Pre-Pay & Add the cost to your Invoice.

Freight Charge:

All of our sample units’ weight is labeled as measurable weight according to UPS. Our web store communicates directly with the UPS Web site to capture the real-time shipping charge based on the order’s total weight and its destination ZIP code.

Handling Fee:

There is a USD $9.95/unit Packaging & Handling fee. (USD $19.90 maximum per shipment)

Sales Tax:

Anacon Systems is registered as doing business in Arizona. We collect sales tax from all orders shipped to AZ at a flat rate of 6.1%. If you think you should not pay for Sales Tax or should be charged at a different sales tax rate, please feel free to call us at 512-261-3863 or reach us by email: sales@anaconsystems.com.

Tracking an Existing Order:

You can track an existing order by reaching our Customer Service at:

Email: service@anaconsystems.com​
Phone: 512-261-3863​
Fax: 888-691-0907