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RMA form is in PDF format. It can be opened with Acrobat Reader. Click on the following icon to get a free download.

Acrobat Free Download
  RMA Policy


If the product you purchased didn't meet your needs, we want to know about it.   Your satisfaction is very important to us, and your feedback helps us improve our products.  If you need to return a product, just follow these simple steps :
  • Print out and fill out the relevant sections on the "Return Material Authorization (RMA)", indicate your preference as to company credit, exchange or refund.  Credit card refunds may only be made to the same card used for the original purchase.

    Note that refund processing can take up to 4 weeks and unfortunately we can not refund original shipping and handling charges.
     
  • Call us at 512-261-3863 or fax the RMA form to 888-691-0907 within 30 days of the invoice date to receive your Return Material Authorization (RMA) number.
     
  • Re-pack the item in its original carton, along with all manuals and related material.  Please write down the Return Material Authorization (RMA) number on the returned package and include a copy of Return Material Authorization (RMA) in the box.
     
Please note that we reserve the right to charge a minimum 25% restocking fee. Also, liability for lost or damaged return items belongs to the customer.
 
 
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