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  Product Warranty


Warranty Period

1.1 All Invertek product has warranty cover of two years from date of manufacture. In most cases this is identified on the rating label of the product or on the carton label. If in doubt, please contact ProAct Products/Anacon Systems with the drive serial number

Limitation

2.1 Product is not covered by warranty in the following conditions

2.1.1 Product has been altered electrically in any way or has been subjected to misuse, accidental damage or unauthorized repair

2.1.2 Product has been improperly wired, installed, connected or applied not in accordance with the Company’s Manual

2.1.3 The general maintenance relating to such product has not been observed or performed to an acceptable industry standard

2.1.4 The product has been improperly stored and damaged while in the procession of the customer.

2.1.5 The Customer has failed to notify ProAct Products within a reasonable period of time of a design defect causing repeated failures.

2.1.6 The product has been returned to ProAct Products poorly packaged and has been damaged in transit

Implementation

3.1 The customer should notify ProAct Products/Anacon Systems that there are products awaiting warranty service. All requests for service under warranty MUST be made via completion of the Service Request Form. This form can be obtained by email from the ProAct Products/Anacon Systems Service Center.

3.2 When ProAct Products determines a warranty replacement, products will be shipped in accordance with the Company’s normal methods with the next delivery unless otherwise agreed. Any special method of shipment and the associated cost allocation, for example overnight express delivery etc will be agreed in advance between the parties

3.3 Based on ProAct Products criteria, a repair may be identified as the most appropriate solution. In such cases, ProAct Products will organize and pay for a Courier collection of the warranty products

3.4 The following information will be required before a Courier collection can be Organized

  3.4.1 List of Products by product code

  3.4.2 Quantities

  3.4.3 Pickup address (and return address if different)

  3.4.4 Dimensions (Length x width x height) of parcel/pallet

An RMA (Returned Materials Authorization) number will be issued and the return documentation/packaging must be marked with this number. Returned goods will not be accepted unless clearly marked with an RMA Number

3.5 Each product that is returned to ProAct will be analyzed to determine the cause of failure. In cases where the product has failed due to faulty component or build error (or undetermined cause), the product will be repaired free of charge, provided it is within it’s warranty period

3.6 Product returned that is determined to be out of warranty (either out of warranty period, or subject to the Limitations in section 2 above) will be quoted for repair, or alternatively a replacement solution (chargeable) may be offered

3.7 Product returned under warranty will be repaired (build or component fault only) and cleaned but it is not completely serviced or replaced. If a full service is required, this can be carried out at an extra charge.

3.8 All repaired product with be returned to the Customer marked as a Repaired Drive and is therefore only suitable for sale or use as a service exchange. Drives returned where an additional service has been carried out (repair of customer damage etc) will be marked as “Fully Serviced”. Drives tested and found to have no fault will be returned marked “Fully Tested NFF”. All outcome labels will be applied to the box label only

3.9 All repairs and replacements will be issued to the Distributor, consolidated along with a suitable pending order. Where no orders exist, shipment will be by arrangement between ProAct Products and the Customer.

3.10 On request, a Service Report can be provided indicating the possible causes of the failure along with any preventative recommendations

3.11 Under no circumstances will the company be liable for labor costs or expenses involved in dismantling and reassembling any installed product or part thereof which is defective in design or manufacture which will be the sole responsibility of the Customer
 
 
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